faqfrog.jpgFAQs

Can you match colours that I supply?
Will I receive a proof?
Can I make amendments to my proof?
How long does my order take to print?
Is my order exempt from VAT?
What happens if I wish to cancel my order?
How do I upload my artwork?
I'm having problems uploading my artwork files.

Can you match colours that I supply?

There are many different factors that affect colour reproduction, including the material used and even the atmospheric conditions at the time of printing. The result of this is that matching exactly something you've had printed before is extremely unlikely. We use industry standard colour settings to avoid the significant costs involved in calibrating for every individual order.



Will I receive a proof?

Yes - an on-screen (PDF) proof will be emailed to you within 24 hours of placing your order. Please note that our proofs are provided for checking content and layout only - they are not colour accurate as all monitors will display colours differently. We cannot proceed with printing until we receive written approval of your proof.

 



Can I make amendments to my proof?

Yes - if you're not happy with your proof for any reason, you can upload revised artwork. We will then proof this version.




How long does my order take to print?

Your order will be despatched within 3 working days of proof approval. Our free standard delivery will arrive within 2-3 days of the despatch date. You can request a next day delivery if required at an additional cost of 5.




Is my order exempt from VAT?

Some print items (leaflets and booklets) are exempt from VAT, subject to certain conditions

 



What happens if I wish to cancel my order?

If you wish to cancel your order before production commences, then we will reimburse you. If we have commenced with production, then we are unable to provide a refund.

 


How do I upload my artwork?

Once you have completed the order process, you have the option to upload your artwork files. If you're artwork is not available at this point, then you can log back in at any time and submit it.

 



I'm having problems updating my artwork files

If you cannot upload your artwork files, then please contact us on 0121 507 9601 and we can arrange for an alternative method for sending your artwork

 

 

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